• 24/7 Availability – Get banking assistance anytime, anywhere.

• Instant Responses – Receive real-time answers to your queries.

• Multi-Platform Access – Available on the DFCC Bank website, Facebook Messenger, Viber, and WhatsApp.

• Trilingual Support – Interact in English, Sinhala, or Tamil.

• Live Agent Assistance – Complex queries are escalated to a DFCC representative.

DFCC Chatz is available on multiple digital platforms, ensuring easy and secure access to banking assistance:

1. Visit the DFCC Bank website and open the chat widget.

2. Say "Hi" via FB Messenger, Viber, or WhatsApp (077 023 5000).

3. Select your preferred language and begin your inquiry.

4. For complex queries, request live agent assistance within the chat.

1. What is DFCC Chatz?

DFCC Chatz is a multi-channel AI chatbot that provides instant banking assistance and product information.

2. Where can I access DFCC Chatz?

DFCC Chatz is available on:

• DFCC Bank Website

• Facebook Messenger

• Viber

• WhatsApp (077 023 5000)

3. In which languages is DFCC Chatz available?

Customers can interact with DFCC Chatz in English, Sinhala, and Tamil.

4. What services does DFCC Chatz provide?

DFCC Chatz offers general banking information, product details, and assistance. For complex inquiries, you will be connected to a live agent.

5. Can I check my account balance or credit card balance through DFCC Chatz?

No, DFCC Chatz does not provide account balance or transaction details for security reasons.

6. What tasks can I perform using DFCC Chatz?

You can:

• Get information about DFCC Bank’s products and services

• Ask general banking-related questions

• Request to speak with a live agent for additional support

• DFCC ONE Mobile App

• DFCC Online Banking

• DFCC Galaxy Virtual Branch

• DFCC Chatz User Guide (PDF)

• DFCC Bank Service Tariffs (PDF)