Material

Material Topics – Updated 2024 

Description 

01. 

Climate Action 

Addressing climate risks through sustainable financing and operational carbon footprint reduction. 

Environmental Topics 

02. 

Biodiversity 

Ensuring business activities support environmental conservation and do 
not contribute to biodiversity loss. 

03. 

Inclusive Economic 
Growth 

Supporting financial inclusion and economic resilience for underserved communities and businesses. 

Social Topics 

04. 

Resilient Business 

Ensuring long-term business viability through risk management and sustainable business models. 

05. 

ESG Integration into 
Business Operations 

Embedding ESG principles into decision-making, risk management, 
and strategic planning. 

06. 

Developing Sustainable Financial Products and Services 

Creating innovative financial solutions supporting green and sustainable investments. 

07. 

Resilient Communities 

Engaging in social initiatives that 
uplift communities and enhance economic stability. 

Economic Topics 

08. 

Women Empowerment 

Ensuring gender equity in 
banking services, employment, 
and leadership roles. 

09. 

Diversity, Equity 
and Inclusion 

Promoting an inclusive workplace 
and equitable financial services. 

10. 

Customer Centricity 

Enhancing customer experience through digital innovation and personalised banking. 

11. 

Talent Management 

Strengthening employee engagement, retention, and leadership development. 

12. 

Sustainable Procurement 
and Resource Efficiency 

Ensuring ethical sourcing and 
reducing resource consumption 
in operations. 

13. 

Technological 
Advancements 

Adopting AI, automation, and 
digital tools to drive innovation 
and efficiency. 

14. 

Ethical, Transparent and Accountable Business 

Maintaining the highest standards of corporate governance and integrity. 

Governance Topics 

15. 

Data Privacy and 
Cyber Security 

Strengthening cybersecurity infrastructure and safeguarding customer data. 

16. 

Risk Management 
and Compliance 

Proactively identifying and mitigating financial, operational, and ESG risks. 

17. 

Brand and 
Reputation 

Building trust with stakeholders through responsible banking practices and transparency.