Stakeholder

Engaging with our stakeholders to create and derive value is fundamental to our business. We recognise that a strong, mutually beneficial stakeholder engagement strategy is essential for the Bank’s sustainable future. Our key stakeholders are;

Shareholders and Investors

Primary providers of capital for the Bank’s operations.

Customers

An extremely diversified portfolio that upholds the Bank’s business and impacts its profitability.

Employees

A talent pool of skilled bankers and operational service providers, our employees are the backbone of our business business, ensuring its sustainability.

Business Partners, Suppliers and Service Providers

Our business partners, suppliers, and service providers play a crucial role in ensuring cost-effective operations while upholding ethical and transparent sourcing practices. We focus on developing strategic partnerships, fostering open communication, and conducting regular quality reviews to maintain high standards in goods and services.

Government Institutions, Regulatory Bodies and Other Advocacy Groups

As a premier banking institution, we are governed by several government institutions and regulatory bodies.

Similarly, we hold membership with banking associations, chambers of commerce and industry, financial market-related institutions, professional bodies, and advocacy groups.

Communities

The Bank’s business is both influenced by and has an impact on the broader community in which it operates. Partnering with international and local efforts to protect the environment and support community development, we are committed to serving the wider community.

Each stakeholder segment engages with the Bank at varying levels of intensity, depending on their specific business needs and the degree of support required for sustainable operations. Accordingly, we ensure that information flows through the most appropriate channels, fostering strong and enduring relationships.

Refer to Annual Report (pages 63-69)