We Value Your Feedback

At DFCC Bank, we welcome your feedback, whether it’s a complaint about an experience that didn’t meet your expectations or a compliment recognizing outstanding service. Your voice matters to us, and we sincerely appreciate you taking the time to share your thoughts. 

Every compliment motivates our team to continue delivering exceptional service, while every complaint is a valuable opportunity for us to listen, improve, and make things right. 

Please feel free to contact us through any of the following channels. However you choose to reach us, we’re here to support you professionally, respectfully, and sincerely. 

Your privacy is important to us. Please do not include account numbers or other confidential information.


Write to Us

The Manager – Customer Experience

Address: DFCC Bank 
No. 73, W A D Ramanayake Mawatha, 
Colombo 02, Sri Lanka 

Email: care@dfccbank.com 
24/7 Hotline: 011 235 0000 

In-person: Visit your nearest DFCC Bank branch and speak with our staff directly.